1. I expect you hear what I’m saying (or typing), and not ignore the essence of it. Example: If I say “I want to cancel my account”, you cannot respond: “I understand you are having trouble with your account.” That’s not what I said. 2. I expect that you respond in a timely manner. Example: [...]
I found myself asking Five Whys about the current economic difficulties in the Euro zone and the world in general. The 4th question is the really hard one and one that I had not seen answered well anywhere. I suggest that even if you disagree with my answer, do not believe any commentator on the [...]
Continue reading about 5 Why’s: A Different Take on the Current Economic Malaise
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Johannes Ernst on November 3rd, 2011
At the end of July, for various reasons, my wife and I had to change health insurers from Kaiser Permanente to United Health. Given that Kaiser has its own doctors, that also meant changing provider organizations, in our case to Palo Alto Medical Foundation (PAMF), which is a Sutter Health affiliate. Which means we needed [...]
Continue reading about Fed Up With Awful Health Software — Let’s Build Something Better Open-Source
Very worthwhile to listen to. http://5by5.tv/hypercritical/37-a-story-of-triumph “People made this!” Hat tip to Scott Loftesness on Facebook.
Will Apple Buy a Carrier?
Jean-Louis Gassée now thinks it’s likely Apple will get into the carrier business, perhaps as a MVNO. I predicted something like it a while back. My reasoning is simple: 10 years down the road (or 5, or 20 if you like), do you really think that the oligopolic, infuriating carriers get to remain unchallenged in [...]
Continue reading about Will Apple Buy a Carrier?