1. I expect you hear what I’m saying (or typing), and not ignore the essence of it. Example: If I say “I want to cancel my account”, you cannot respond: “I understand you are having trouble with your account.” That’s not what I said. 2. I expect that you respond in a timely manner. Example: [...]
I found myself asking Five Whys about the current economic difficulties in the Euro zone and the world in general. The 4th question is the really hard one and one that I had not seen answered well anywhere. I suggest that even if you disagree with my answer, do not believe any commentator on the [...]
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Very worthwhile to listen to. http://5by5.tv/hypercritical/37-a-story-of-triumph “People made this!” Hat tip to Scott Loftesness on Facebook.
In the epic, powerful 1946 movie, It’s A Wonderful Life, we follow a small-town credit union manager as he learns what the world would have turned into if he had never been born. What if Steve Jobs had never been born? It’s a scary thought. There wouldn’t be iPads or any usable tablets. Their impact [...]
Will Apple Buy a Carrier?
Jean-Louis Gassée now thinks it’s likely Apple will get into the carrier business, perhaps as a MVNO. I predicted something like it a while back. My reasoning is simple: 10 years down the road (or 5, or 20 if you like), do you really think that the oligopolic, infuriating carriers get to remain unchallenged in [...]
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