1. I expect you hear what I’m saying (or typing), and not ignore the essence of it. Example: If I say “I want to cancel my account”, you cannot respond: “I understand you are having trouble with your account.” That’s not what I said. 2. I expect that you respond in a timely manner. Example: [...]
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Johannes Ernst on November 3rd, 2011
At the end of July, for various reasons, my wife and I had to change health insurers from Kaiser Permanente to United Health. Given that Kaiser has its own doctors, that also meant changing provider organizations, in our case to Palo Alto Medical Foundation (PAMF), which is a Sutter Health affiliate. Which means we needed [...]
Continue reading about Fed Up With Awful Health Software — Let’s Build Something Better Open-Source
In the epic, powerful 1946 movie, It’s A Wonderful Life, we follow a small-town credit union manager as he learns what the world would have turned into if he had never been born. What if Steve Jobs had never been born? It’s a scary thought. There wouldn’t be iPads or any usable tablets. Their impact [...]
Here. I still think it is <<insert strong adjective here>> that none of the major content companies other than Google have in any way supported Google’s stand here. At the very least, they could publicly say that they admire Google’s point of view. It costs them nothing, and does have an impact as we can [...]
Continue reading about Very Nice China Censorship Testimony By Rebecca McKinnon
If you want to know, read through this slide presentation put together by Joint Venture Silicon Valley and the Silicon Valley Community Foundation. It aggregates a wealth of data. One thing that struck me particularly: it says that 45% of all people speak a language other than English at home. That is more than the [...]
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