Comcast about its own policies

Got this from Comcast in response to an e-mail to the FTC. I assume it is canned, but interesting nevertheless:

Contrary to the allegations raised in this complaint, Comcast does not apply “arbitrary” usage thresholds, does not “zero-rate” or grant special policy exemptions to its own video content, and does not implement policies intended to disadvantage online video distributors or “discourage” broadband Internet use.  In fact, effective June 1, 2016, all of the data usage thresholds in the markets where we are trialing data usage plans will be increased from 300 GB to 1 TB.  More than 99 percent of Xfinity Internet customers do not come close to using a terabyte each month, and our typical customer uses only 60 GB or 6 percent of 1 TB per month.  Those few customers who wish to use more than 1 TB per month can sign up for an unlimited plan for an additional $50 per month, or they can purchase additional buckets of 50 GB for $10 each.  This pro-consumer policy helps to ensure that Comcast’s customers are treated fairly, such that those customers who choose to use more Internet data can pay more to do so, and those customers who choose to use less, pay less.

Further, Comcast does not “exempt” any video services covered by the Open Internet rules – whether its own or others – from its data usage plan trials.  Any Comcast-affiliated video services that are delivered over the Internet – like TV Everywhere content available via or content available on or the NBC app – are treated just like any other Internet-delivered services – such as Netflix, Hulu, or Amazon – and the use of the Internet to access those services is subject to any data usage thresholds that might apply.  Services that are not delivered over the Internet, such as Comcast’s cable and telephony services, are subject to and comply with their own regulatory obligations pursuant to the Communications Act and the FCC’s rules.  All of our cable services comply with the provisions of Title VI of the Communications Act and the Commission’s rules governing cable services – including obligations to support closed captioning, emergency alerts, PEG channels, must-carry broadcast, etc. – that do not generally apply to video services delivered over the Internet.

Finally, Comcast is one of the strongest proponents of the open Internet, and one of our principal corporate missions is to promote and expand the adoption of broadband Internet.  In this endeavor, no broadband provider has done more than Comcast to close the digital divide and encourage household Internet use.  We want people to use our Internet service, and our recent increase of our data usage plan trials to 1 terabyte makes that abundantly clear.

So if so, how come Netflix has to pay them millions every year? I guess all these words just basically don’t respond to that issue which I had raised in the original complaint…