Government Health IT quotes me in an article on "Health care 2.0", on the shift of power from the vendor to the user, or in the healthcare environment to the patient and their families.

This is of course an example of a broader trend from the Henry Ford mass-production model "You can have any color car as long as it is black" to the new individual-centric model where the individual is the center, and the vendor services that individual. Which of course is the way we all, as individuals, would like to be served. And the way we’d vastly prefer to part with our dollars.

Whoever truly makes this work first in their respective industries, healthcare or otherwise, is going to have a stampede of customers breaking down their front door. And while I’m generally more of an individualist, count me in that stampede… It’s great to see that even a publication targeting health IT in government is writing about it!