Response from Spotify

I sent a note to the Spotify e-mail address that they published for questions re their new privacy policy. This is what I got back:

Hello Johannes,

Thanks for getting in touch.

If you have not already read our blog posts:

  • Please see here for an overview of some of the updates in the Terms and Conditions and of the new points in our Privacy Policy.
  • Please read this for further clarification straight from our CEO, Daniel Ek.

If you choose not to accept the new terms and conditions, you won’t be able to login or use your Spotify account any further.

We hope this helps. Our apologies for any confusion. If you have any other questions, just let us know.

Take care and best wishes,


Spotify Customer Support

Did you know we have an extensive help section on our website? You can find it at

This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.

As canned e-mails go, this is not a very good one. And what’s the point in publishing an e-mail address for questions if you only send canned responses, pointing to other canned publications?

The message I’m getting is “we do what we darn please and tough if you don’t like it”. This is how you lose customers. Sad.